When asked for something, “my pleasure!” or “you’re the boss!” was their typical response with a smile. He found us the morning we left to say goodbye which was so sweet! Staff in general 5⭐️ - The staff were always friendly & helpful. Albert also arranged for our beach/pool server Edwin who was by far the best dedicated server we’ve ever had! He brought drinks to us without us asking & always making sure she had anything we needed. He & his team truly went above beyond to improve our experience based on our first 24 hours. He rounded on us while at the beach to make sure we had everything we needed & checked in every morning with “how can I help today”. He was attentive, accommodating & arranged for everything we needed. Butler service 10⭐️ - Albert was nothing short of amazing. But the food/beverage service line keeps them from being a 5⭐️luxury resort. Overall this this is a nice resort - the property itself is beautiful, the customer service is good & the location is gorgeous. He understood our concerns & heard us when we presented opportunities for improvement which is really all we hoped for. He still provided us with excellent service recovery & offered us some much appreciated upgrades. We didn’t want/need anything - especially given the issues had nothing to do with his service line (check in & food issues) and we aren’t the kind of people who expect to be compensated or get things for free - we truly just want organizations to improve based on feedback. He was very kind & wanted to know what he could do to improve our experience. While they room situation was remedied shortly after checkin, Zorillo, the chief butler, came to talk to us the following day. I posted a review the following morning about these issues as well as the unsatisfactory dining experience at the Italian restaurant & that caught the attention of the resort leadership. We had some issues our first 24 hours including room placement (swim up room surrounded by kids which we specifically requested to be be in a quiet area), attention to detail (happy birthday cupcakes in our room upon arrival for our anniversary), lack of orientation/information about the perks etc of the PC & cumbersome checkin process. We’ve traveled a fair amount & while we knew this wasn’t going to be the most elite all inclusive out there, given reviews & affiliation with Hyatt, we expected good service, good food & beautiful grounds - so here’s our honest take. My husband & I came to Dreams Onyx for a quick getaway to celebrate our 28th wedding anniversary (which we joyed on our reservation). Hilton Hawaiian Village Waikiki Beach Resort.Hilton Grand Vacations Club on the Las Vegas Strip.Barcelo Bavaro Palace All Inclusive Resort.Hotels near Sirenis Aquagames Punta Cana. Hotels near Plaza Caribena & Massages Spa.Hotels near The Best Excursion Services Punta Cana.Hotels near Zoetry Wellness & Spa Resorts.Hotels near Kbs Kitesurf School Punta Cana.Dominican Republic Hotels with Banquet hall.Resorts on the Beach in Dominican Republic.All Inclusive Resorts in Dominican Republic.All Inclusive Hotels in Dominican Republic.Adults Only and Adult Friendly Resorts Dominican Republic.
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